ARE YOU OPEN TO THE PUBLIC?

We are not open to the public. We are currently online only.

 

WHAT TYPE OF LIGHTING DO YOU USE?

LEDs – EcoTech Marine Radion XR30W G6 Blue

 

WHAT WATER PARAMETERS DO YOU RECOMMEND?

Temperature: 76°F to 80°F

Specific Gravity: 1.025

Calcium: 380 to 450 PPM

Alkalinity: 8 to 12 dKH / 2.86 - 4.29 meq/L

Magnesium: 1200 – 1400 PPM

Phosphate: 0.01 - 0.03 (Preferred) / 1 - 20 ppm (Tolerable)

Nitrate: 1 - 10 ppm (Preferred) / 1 - 20 ppm (Tolerable)

Nitrite: 0.0 ppm typically

Ammonia: 0 ppm

Salinity: 1.023 - 1.026 SG / 32 - 35 ppt

PH: 8.1 - 8.3 (Preferred) / 7.8 - 8.4 (Tolerable)

ORP: 250 - 400 mV

Iodine: 0.06 pm

Strontium: 7 - 9 ppm

Iron: (Below Kit Detection)

Boron: Less than 10 ppm

Silica: Less than 1 ppm (Lower if diatomes are a problem)

 

WHAT TYPE OF LIGHTING SPECTRUM DO YOU PHOTOGRAPH YOUR CORALS WITH?

We photo under a combination of whiter and bluer lighting spectrums for all our WYSIWYG Corals. We want to provide you with the most accurate representation of the coral, whether it be whiter or bluer spectrums.

 

IS CORAL DIFFICULT TO KEEP IN AN AQUARIUM?

Corals are among the most difficult animals to keep in an aquarium. They require extremely good water quality and water chemistry. They also require a proper amount of light and water flow. There are many different types of corals. Soft corals are the easiest to keep. They are more forgiving of water quality issues and do not need as much light as hard corals. Soft corals make a good choice for the beginner. Hard corals come in two types. Large Polyp Stony (LPS) corals are a bit easier to keep while Short Polyp Stone (SPS) corals can be extremely difficult to keep alive in an aquarium. SPS corals require bright lights, perfect water quality, and adequate water movement. SPS corals should only be kept by experienced reef aquarium hobbyists.

 

WHAT IS YOUR DOA POLICY?

At arrival, if Items are deemed DOA, you will receive store credit towards your next order. We do not issue refunds. Please do not discard corals until they are confirmed DOA.

 

HOW DO I REQUEST CREDIT FOR A CORAL THAT ARRIVED DOA?

In the rare event of a DOA (dead on arrival) item, you must provide us CLEAR OUT OF THE BAG PICTURES within 24 hours of arrival. You must complete the DOA request by following THIS LINK.

 

HOW DO YOU SHIP?

We ship UPS Priority Overnight OR FedEx Next Day Air. In most cases your items will arrive the day after we ship by 10:30 AM. We DO NOT ship to Puerto Rico, Hawaii or outside of the US.

 

CAN I ADD TO MY ORDER?

Yes. You may add onto your order anytime up until your scheduled ship date at 1PM EST.

 

HOW LONG CAN YOU HOLD AN ORDER FOR?

We are happy to hold it for up to 2 days with a non-refundable 50% deposit.

 

DO I NEED TO SIGN FOR MY DELIVERY?

If your order is shipping to your residence, we do not require signature. However; if your order is shipping to a commercial address, you must be there to sign for the package. It is always best to be available to receive your delivery for the health of the corals and to begin acclimation right away. We suggest holding your package for pickup if you will not be home to receive the package.

 

WHAT HAPPENS IF I MISS MY CORAL DELIVERY?

When you are placing your order, please pick a delivery day you will be home or the business will be open. We do not guarantee live arrival if you miss your first delivery attempt for any reason. This voids our live arrival guarantee.

 

WHAT HAPPENS IF I NEED TO CANCEL MY ORDER?

You may cancel your order, unless the order has already been shipped, in which case we cannot cancel your order. There is a restock fee of 25% of your order total for a cancelled order.